Last updated: [to be completed]
This is a translation provided for convenience; the French version prevails.
These terms govern the use of Goslyn, available at https://goslyn.wiibee.fr and in the messaging apps where the assistant is present, as well as the purchase of credits. Using them means accepting them.
1. Publisher
Goslyn is published by [to be completed], [to be completed], registered under number [to be completed], headquartered at [to be completed].
- Publication director: [to be completed]
- Contact: [to be completed] — [to be completed]
- Hosting provider: [to be completed], [to be completed] — [to be completed]
2. The service
Goslyn is an assistant based on artificial intelligence, used from messaging apps (WhatsApp, Signal, Discord, Rocket.Chat, email…). It answers questions, schedules reminders and tasks, follows long-running matters and, depending on what your organization has enabled, reads your email or calendar, publishes web pages or calls on specialized assistants.
You are interacting with an artificial intelligence system, not with a person. Its answers are produced automatically by language models: they may be inaccurate, incomplete or outdated. They do not replace the advice of a professional (medical, legal, financial or other). Check any important information before acting on it.
A personal page, opened through a temporary link the assistant sends you, lets you manage your account, your credits, what the assistant remembers about you and your data.
3. Access and account
Access happens within an organization (a family, a team, an association…). An organization is created from an invitation link; its members join it with a personal token sent in their first message.
You agree to provide accurate information, to keep your tokens and personal links to yourself, and to notify the publisher without delay of any use that is not yours. The service is reserved for people aged 15 or over; below that age, the consent of a holder of parental authority is required.
You must also comply with the terms of the messaging app through which you use the service.
4. Actions and confirmations
The assistant never acts outside without your agreement: sending an email, creating an event, deleting a memory or sending an incident report are first proposed, then carried out only if you reply "confirmer" in the conversation. You remain responsible for the actions you confirm.
5. Acceptable use
You must not use the service to:
- break the law or infringe the rights of others (privacy, intellectual property, image);
- produce or spread content that is illegal, hateful, violent, misleading or sexual involving minors;
- harass, impersonate anyone or send unsolicited messages;
- attempt to bypass security measures, access other people's data or disrupt the service;
- resell the service or make it available to third parties without written agreement.
The pages you have published are accessible to anyone who has their address: you are responsible for their content. The publisher may remove manifestly illegal content reported to it.
6. Credits and payment
Using the service consumes credits, shared by the whole organization. Each organization receives welcome credits; more are purchased in packs from the personal page.
- Price. The price of each pack is shown on the personal page; applicable VAT is added to it and the total amount, all taxes included, is shown before you confirm the payment. Payment is processed by our payment provider; the publisher never sees your bank details.
- Consumption. Credits are deducted as the service is used (conversations, searches, images, transcriptions, scheduled tasks). Consumption is shown on the personal page.
- Empty balance. When the balance reaches zero, the assistant warns the organization, then pauses until the next purchase.
- Duration. Credits do not expire as long as the organization exists. They cannot be exchanged for money nor transferred to another organization, except as provided below.
- Refund. A refunded or disputed purchase removes the corresponding credits, in proportion to the amount concerned.
Right of withdrawal
If you are a consumer, you have 14 days from the purchase to withdraw, without giving any reason. By purchasing, you ask for the service to start immediately: if you withdraw, you are refunded for unused credits, credits already consumed remaining due. To withdraw, write to [to be completed] stating the purchase concerned; the refund is made within 14 days, by the means of payment used.
7. Referral
An affiliated organization may invite other organizations. It receives, in credits, a commission on the purchases of the organizations it referred, paid after a 14-day period; a commission is cancelled if the corresponding purchase is refunded or disputed. The number of invitations and the commission rate are shown on the referral page and may change.
8. Availability and liability
The publisher strives to keep the service available, without being able to guarantee continuous availability: maintenance, or an outage of a messaging app or of an artificial intelligence provider, may interrupt it.
The publisher is liable for direct damage caused by a breach of its obligations. It is not liable for decisions made solely on the strength of an answer from the assistant, nor for the consequences of actions you confirmed. Nothing in these terms limits the rights the law guarantees to consumers.
9. Personal data
How your data is processed is described in the privacy policy.
10. Suspension and termination
You may stop using the service at any time and have your data erased from your personal page ("Privacy" tab). The publisher may suspend access in the event of a serious breach of these terms, after formal notice unless there is an emergency or a legal obligation.
11. Changes to the terms
The publisher may change these terms. Significant changes are announced at least 30 days in advance; continuing to use the service after that date means accepting them.
12. Governing law and disputes
These terms are governed by French law. In the event of a dispute, first send a written complaint to [to be completed].
If you are a consumer and the complaint is not resolved, you may refer the matter free of charge to the consumer mediator: [to be completed], [to be completed]. You may also bring the matter before the competent court.